
Risk Resolution Specialist
2 days ago
Overview:
This role focuses on ensuring the integrity of our ecommerce platform by identifying and mitigating online ecommerce risk.
Key Responsibilities:
- Researches and evaluates facts surrounding seller transactions, taking appropriate action based on established standard operation procedures.
- Communicates with external customers via phone or email during the investigation process, providing detailed information about their transactions.
- Collaborates with internal teams to ensure efficient resolution of issues.
- Utilizes available resources to escalate problems or variance in information to relevant owners/teams according to processes and standards.
- Communicates effectively with internal and external stakeholders to drive business goals.
About the Team:
The team is committed to building trust with customers and partners through technology, analytics, and science.
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