Area Leadership Manager

3 weeks ago


Pune HO, India Cafe Coffee Day Full time
About Café Coffee Day

Café Coffee Day is India's largest café chain, with over 460 outlets across the country. As a pioneer in the coffee culture, we bring a range of delectable food and beverage products to our customers in a contemporary, youthful ambience.

Key Responsibilities
  • Provide leadership and guidance to Café managers and their teams within the area.
  • Recruit, train, and develop Café managers and staff.
  • Set performance expectations, goals, and KPIs for each location.
Operational Excellence
  • Ensure consistent implementation of company policies, procedures, and operational standards across all locations.
  • Monitor and improve operational efficiency and cost management.
  • Oversee inventory management, supply chain, and logistics for the area.
Sales and Revenue Growth
  • Develop and execute strategies to increase sales and profitability in the area.
  • Analyze sales data and market trends to identify opportunities for growth.
  • Implement marketing and promotional initiatives to drive sales.
Customer Service
  • Ensure a high level of customer satisfaction and service quality at all locations.
  • Address customer complaints and feedback in a timely and effective manner.
Financial Management
  • Monitor and manage budgets, expenses, and financial performance for each location.
  • Analyze financial reports and make recommendations for improvements.
Compliance and Safety
  • Ensure compliance with all local, state, and federal regulations and company policies.
  • Implement safety protocols and standards to protect employees and customers.
Quality Assurance
  • Maintain quality control standards for products and services.
  • Conduct regular audits and inspections to ensure consistency and quality.
Reporting and Communication
  • Provide regular reports and updates to senior management on the area's performance.
  • Communicate with store managers and staff to relay company directives and updates.

Requirements:

  • Several years of experience in a leadership or management role, preferably in a similar industry.
  • Knowledge of industry trends and competitive landscape.
  • Ability to travel to various locations within the designated area.

Desired Candidate Profile:

  • Graduation with MBA from a reputable institution.
  • 8 to 12 years of experience.
  • Good interpersonal skills.
  • Strong business sense and industry expertise.
  • Functional Skills - Strong communication and interpersonal skills.
  • Analytical and problem-solving abilities.
  • Language Fluency - English, Hindi, and any other local language.


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