Area Coach Leadership Position

2 days ago


Pune, Maharashtra, India Cafe Coffee Day Full time

About Café Coffee Day

The Café Coffee Day organization is India's largest café chain in terms of the number of outlets, with over 460 cafes spread across the country. The company, known as CCD, was founded in Bengaluru in 1996 and has spearheaded the coffee culture in India's chained café segment by introducing a variety of delectable food and beverage products, served in a contemporary, youthful ambiance, and offering a range of unique experiences, all under the promise of "A lot can happen over coffee." CCD operates through Coffee Day Global Limited (CDGL), a subsidiary of Coffee Day Enterprises Limited. CDGL is arguably India's largest coffee retail conglomerate, with a leadership position in the automated beverage dispensing solutions market under the brand name Coffee Day Beverages, with distribution across over 1330+ towns and cities across India. CDGL also operates a network of 280+ refreshment kiosks offering affordable food and beverages for on-the-go customers under the Coffee Day Xpress brand name.

  • Key Responsibilities

As a Café Coffee Day Area Coach, you will provide leadership and guidance to Café managers and their teams within the designated area.

You will be responsible for recruiting, training, and developing Café managers and staff.

You will set performance expectations, goals, and KPIs for each location.

Operational Excellence

You will ensure the consistent implementation of company policies, procedures, and operational standards across all locations.

Monitor and improve operational efficiency and cost management.

You will oversee inventory management, supply chain, and logistics for the area.

Sales and Revenue Growth

You will develop and execute strategies to increase sales and profitability in the area.

Analyze sales data and market trends to identify opportunities for growth.

Implement marketing and promotional initiatives to drive sales.

Customer Service

You will ensure a high level of customer satisfaction and service quality at all locations.

Address customer complaints and feedback in a timely and effective manner.

Financial Management

Monitor and manage budgets, expenses, and financial performance for each location.

Analyze financial reports and make recommendations for improvements.

Compliance and Safety

You will ensure compliance with all local, state, and federal regulations and company policies.

Implement safety protocols and standards to protect employees and customers.

Quality Assurance

Maintain quality control standards for products and services.

Conduct regular audits and inspections to ensure consistency and quality.

Reporting and Communication

You will provide regular reports and updates to senior management on the area's performance.

Communicate with store managers and staff to relay company directives and updates.

Requirements

Ambitious and driven leader with several years of experience in a leadership or management role, preferably in a similar industry.

Knowledge of industry trends and competitive landscape.

Ability to travel to various locations within the designated area.

Education

Graduation with an MBA from a reputable institution.

Skills

Strong business sense and industry expertise.

Functional Skills: Strong communication and interpersonal skills.

Language Fluency: English, Hindi, and any other local language.



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