Career Services Representative

6 days ago

Vapi, Gujarat, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000

We are seeking a skilled professional to fill the role of Career Services Representative. As a key member of our support team, this individual will be responsible for delivering exceptional customer experiences across various communication channels.

Key Responsibilities:

* Provide prompt and courteous assistance to customers via email, phone, or chat.

* Resolve customer inquiries and complaints with empathy and efficiency.

* Stay up-to-date on company services to ensure accurate support.

* Process customer orders, forms, applications, and requests in a timely manner.

* Document customer interactions, issues, resolutions, and feedback systematically.

* Collaborate with internal teams to address customer concerns promptly.

* Monitor and report customer service metrics to identify areas for improvement.

Qualifications:

* A minimum educational qualification: High School Diploma or equivalent is required.

* 2–4 years of experience in a customer-facing role, preferably in a support or client service position.

* Proficiency in using computers and customer support software is necessary.

Required Skills:

* Excellent verbal and written communication skills (English fluency essential).

* Ability to remain composed under pressure while maintaining a professional demeanor.

* Strong interpersonal and coordination skills.

* Customer-centric mindset with strong problem-solving abilities.

* Experience with CRM systems or helpdesk platforms is beneficial.

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