Service Coordinator

3 weeks ago


Greater Noida, Uttar Pradesh, India Rentokil Initial Full time

About Rentokil Initial

Rentokil Initial is a leading pest control service provider with operations across India. As a Service Planner, you will play a key role in setting new standards for customer service by organizing and planning service requirements on a daily, weekly, and monthly basis.

Key Responsibilities:

● Develop proficiency in handling internal company software platforms.

● Plan and organize service requirements for all technicians within the branch.

● Prioritize due for Renewals visits, enquiries, call outs, and complaints.

● Liaise with Sales and Service teams to accommodate urgent service visit appointments.

● Ensure customer service-related complaints or termination notifications are handled effectively.

● Manage service documentation and follow up on customer/technician feedback.

Requirements:

● Minimum graduation with 1 to 3 years of relevant experience.

● Basic computer skills for reporting and work management.

● Communication skills for speaking with external customers and internally with technicians.

What We Offer:

Group Mediclaim Insurance Policy

Travel Reimbursement

Equal Opportunities


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