Service Coordinator
2 weeks ago
We are seeking a skilled Service Planner to join our team at Rentokil Initial. This is a challenging role that requires strong organizational skills and attention to detail.
About the RoleThe successful candidate will be responsible for planning and organizing all service requirements, including contracts, jobbing, call outs, and complaints. They will also prioritize tasks and manage service documentation, ensuring that all data is up-to-date and accurate.
Key Responsibilities- To develop proficiency in handling internal company software platforms, including iCABS and ServiceTrak.
- Organize schedules and plan service requirements on a daily, weekly, and monthly basis for all technicians within the branch.
- Prioritize tasks and manage service documentation, ensuring that all data is up-to-date and accurate.
- Liaise with Sales and Service teams to accommodate urgent service visit appointments and communicate changes to affected customers.
- Ensure customer service-related complaints or termination notifications are attended to effectively and promptly.
To be successful in this role, you will need:
- Minimum graduation with 1-3 years of relevant experience of managing team/Fresher can also apply.
- Basic computer skills - for reporting/work management (Advanced computer skills would be an added advantage).
- Communication - speaking on phone to external customers & internally with technicians, other Operations colleagues.
- Knowledge of territory which is handled for planning.
We offer a competitive salary range of ₹8,50,000 - ₹10,00,000 per annum, depending on your experience and qualifications.
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