Service Coordinator
4 days ago
About Rentokil PCI
Rentokil PCI is the leading pest control service provider in India, operating under the Rentokil Initial brand. The company was formed in 2017 through a joint venture between Pest Control India and Rentokil, a world-renowned pest control brand. With a presence across 250 locations in India, Rentokil PCI aims to set new standards for customer service.
Key Responsibilities:
- Develop proficiency in internal company software platforms, including iCABS and ServiceTrak.
- Organise schedules and plan service requirements for technicians on a daily, weekly, and monthly basis.
- Prioritise due visits, enquiries, call outs, and complaints.
- Liaise with sales and service teams to accommodate urgent service visits and communicate changes to customers.
- Ensure customer service complaints are addressed promptly and effectively.
- Manage service documentation and follow up on customer and technician feedback.
- Update service data into business systems in a timely manner.
- Support the transition from paper-based to digital planning and documentation.
- Review service reports and highlight areas of concern to management.
- Provide daily service compliance updates.
- Assist in monitoring service productivity and efficiency-related KPIs.
Requirements:
- Minimum graduation with 1-3 years of relevant experience in team management or a fresh graduate.
- Basic computer skills for reporting and work management.
- Effective communication skills for phone conversations with external customers and internal colleagues.
- Knowledge of the territory handled for planning.
- Occasional travel required within the division.
Benefits:
- Group Mediclaim Insurance Policy
- Travel Reimbursement
- Equal Opportunities
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