Customer Experience Specialist

6 days ago

Mangalore, Karnataka, India beBeeCustomerSuccess Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
About Our Team

We are a team of professionals building an AI-native Marketing, Support & Sales suite for e-commerce brands.

Our goal is to provide exceptional customer service and retention. We want our customers to be successful and happy with our platform.

Job Summary
  • Owning customer onboarding and giving customers a delightful experience.
  • Tracking product adoption and ensuring customers get maximum value leading to upsells and expansion revenue.
  • Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from our platform.

Key Responsibilities:

  1. Develop and execute a customer success strategy to ensure high customer satisfaction and retention rates.
  2. Work closely with cross-functional teams to understand customer needs and develop targeted solutions.
  3. Identify opportunities to improve customer engagement and deliver business results through data-driven insights and recommendations.

Requirements:

  • Strong customer-facing skills and ability to build strong relationships with customers.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaboratively as part of a team.

What Makes You a Good Fit?

  • You care about delivering a service experience that parallels a Michelin star Italian restaurant.
  • You genuinely like helping people and making them successful.
  • You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

Benefits and Perks:

  • Health Insurance - Health insurance cover and accident coverage for extra cushion and mental peace when rainy days hit us.
  • Cult Fitness Membership - All work and no play makes jack a dull boy. Cult Fit and Cult Play passes to make sure we hit the gym more often.
  • Personal Development - We sponsor courses, conference tickets, books on a case to case basis to ensure we're constantly growing.
Location and Expectations

Location: Bangalore

We pay on top of market standards with generous ESOPs for everyone in the team.

Our Culture
  • Go Above And Beyond - We strive to exceed expectations and push ourselves to do better.
  • Making Things Happen - We take ownership and drive results.
  • Say It Like It Is - We communicate openly and honestly.
  • Progress Over Perfection - We prioritize progress and learning over perfection.
  • Don't Take Yourself Seriously, Take Your Work Seriously - We maintain a sense of humor and humility while taking our work seriously.

How to Apply?

If this sounds interesting, drop a personal note with why you'd want to join us and what makes you a good fit.

  • Customer Experience Specialist

    2 weeks ago

    Mangalore, Karnataka, India beBeeRetention Full time ₹ 9,15,157 - ₹ 15,21,167

    The customer retention specialist role is a crucial function within an organization.As a key member of our team, you will play a vital part in ensuring the long-term value of our customers.We are seeking a highly skilled and proactive individual to join our ranks and take on this challenging yet rewarding position.The ideal candidate will possess excellent...

  • Become Customer Experience Specialist

    7 days ago

    Mangalore, Karnataka, India beBeeSupport Full time ₹ 3,00,000 - ₹ 6,00,000

    Job Title: Customer Experience SpecialistWe are seeking a professional to handle both voice and non-voice interactions. This includes responding to customer inquiries, complaints, and technical issues over the phone or via email/live chat.Key Responsibilities:Voice Support: Respond to inbound customer calls in a professional and friendly manner.Provide...

  • Customer Experience Associate

    2 weeks ago

    Mangalore, Karnataka, India beBeeEmpathy Full time ₹ 8,00,000 - ₹ 12,00,000

    Exceptional Customer Service Specialist">We are seeking a highly skilled and empathetic customer service specialist to provide top-notch support to our clients.Key Responsibilities:Respond promptly to customer inquiries via email, chat, and phone.Provide swift and effective solutions to resolve customer issues.Maintain accurate records of customer...

  • Customer Experience Advocate

    2 weeks ago

    Mangalore, Karnataka, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 8,00,000

    Job OverviewOur organization is seeking a Customer Support Specialist to join our team.

  • Exceptional Customer Experience Specialist

    7 days ago

    Mangalore, Karnataka, India beBeeCustomerExperience Full time ₹ 40,00,000 - ₹ 80,00,000

    About the RoleAs a Customer Experience Specialist, you will play a pivotal role in creating exceptional customer experiences and building lasting relationships. Our dynamic team is dedicated to delivering top-notch support, ensuring every customer query is met with a quality response.This opportunity allows you to be at the forefront of ensuring our...

  • Enhance Customer Experience Lead

    7 days ago

    Mangalore, Karnataka, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 13,00,000

    Technical Customer Support SpecialistWe are seeking a highly motivated and organized Technical Customer Support Specialist to enhance our customer support processes and outcomes.This is an excellent opportunity for someone with experience in SaaS technical support, customer operations, or similar roles. If you have a passion for problem-solving and enjoy...

  • Customer Experience Champion

    7 days ago

    Mangalore, Karnataka, India beBeeSupport Full time ₹ 6,00,000 - ₹ 12,00,000

    Role Overview:As a Customer Support Specialist, you will be responsible for delivering exceptional customer experiences.Key Responsibilities include:Customer Interaction: Manage customer queries via phone, email, chat and social media providing prompt professional and empathetic responses to ensure high customer satisfaction.Team Collaboration: Work closely...

  • Senior Customer Experience Manager

    7 days ago

    Mangalore, Karnataka, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Title:Customer Experience SpecialistAbout Us:We are a fast-growing organization that offers innovative solutions to companies with distributed workforces. Our mission is to deliver exceptional customer experiences.Our Culture:We prioritize value creation for all stakeholders - employees, customers, and partners. We foster ownership, have a dynamic...

  • Customer Experience Specialist

    7 days ago

    Mangalore, Karnataka, India beBeeCustomerCare Full time ₹ 9,00,000 - ₹ 12,00,000

    Job DescriptionWe are seeking a skilled professional to join our team as a Customer Care Executive. In this role, you will be responsible for delivering exceptional customer service, ensuring customer satisfaction, and providing timely support to our valued clients.Your primary goal is to foster long-term relationships with customers, identify opportunities...

  • Customer Experience Specialist

    2 weeks ago

    Mangalore, Karnataka, India beBeeCustomer Full time ₹ 35,00,000 - ₹ 45,00,000

    As a key contributor to our customer-centric organization, the ideal candidate will deliver exceptional experiences for our customers.The primary objective of this role is to ensure seamless interactions with our customers through various channels, including phone, email, and chat. This entails addressing inquiries promptly, resolving issues efficiently, and...