Senior Team Lead

2 days ago

Mount Abu, Rajasthan, India beBeeOperational Full time ₹ 10,00,000 - ₹ 15,00,000
Operations Manager

Job Summary:

We are seeking a highly skilled Operations Manager to oversee the daily activities of a team of analysts. The ideal candidate will have excellent leadership skills, with the ability to manage multiple tasks and priorities.

  • Customer Focus: Engage with customers to resolve escalations and ensure high levels of customer satisfaction.
  • Performance Management: Develop and implement strategies to achieve team and individual performance goals.
  • Process Improvement: Identify areas for improvement and develop solutions to increase efficiency and productivity.
  • Knowledge Management: Stay up-to-date with all service tasks and programs, as well as system and telecommunications capabilities.
  • Administrative Support: Provide administrative support to the team, including reporting and data analysis.

Requirements:

To be successful in this role, you will need:

  • Superior communication, presentation, and interpersonal skills.
  • Ability to plan, prioritize, organize, and communicate effectively.
  • Proficiency in workforce management applications, quality tools, and technologies.
  • Experience in goal setting and process compliance.

Bonus Points:

If you have experience in:

  • Leading cross-functional teams.
  • Developing and implementing process enhancements.
  • Analyzing complex data and making informed decisions.

Additional Information:

This role requires strong problem-solving skills, attention to detail, and the ability to work in a fast-paced environment. If you are a motivated and organized professional looking for a new challenge, please apply today.

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