Operations Team Lead

6 days ago

Mount Abu, Rajasthan, India beBeeTeamLead Full time ₹ 15,00,000 - ₹ 20,00,000
Operations Team Lead Position

We are seeking a seasoned Operations Team Lead to join our dynamic team. As a key member of our organization, you will be responsible for supervising and guiding a group of Team Leads and associates to meet all service level agreements (SLAs) relative to any and all functions in the department.

  • Oversee daily, weekly, and monthly production reports to ensure timely delivery and accurate data.
  • Drive customer experience metrics to improve overall satisfaction and loyalty.
  • Collaborate with internal support teams to ensure seamless production by the operations team.

You will also be expected to maintain a positive work environment by mentoring, motivating, and coaching team members to achieve their full potential.

The ideal candidate should possess excellent analytical and logical skills, with strong knowledge of MS Office and team leading abilities. Additionally, they should have good communication and problem-solving skills, with a flexible attitude towards working in shifts.

Key Responsibilities:

  • Supervise and lead a group of Team Leads and associates to meet all SLAs relative to any and all functions in the department.
  • Maintain daily, weekly and monthly production reports.
  • Drive customer experience metrics.
  • Meet all key SLAs and KPIs.
  • Coordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting and special projects.
  • Provide recommendations for strategies and process improvements to add value to teams and clients.
  • Coordinate with other internal support teams to ensure seamless production by the operations team.

Required Skills and Qualifications:

  • Good Analytical and Logical Skills.
  • Good knowledge of MS Office.
  • Team Leading Skills.
  • Mentoring and motivating skills.
  • Coaching and feedback skills.
  • Positive attitude.
  • Flexibility to work in shifts.

About Us:

We follow a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels.

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