Customer Success Advocate

1 day ago


Anantapur, Andhra Pradesh, India beBeeCustomerSuccess Full time ₹ 8,00,000 - ₹ 15,00,000

**Customer Success Associate Role Overview**

We are seeking a skilled professional to join our team as a Customer Success Associate.

  • Engage with customers proactively to provide excellent service and support.
  • Maintain strong interpersonal skills with a customer-first approach, ensuring smooth onboarding and ongoing support to enhance customer satisfaction.

The ideal candidate will address customer queries and resolve issues efficiently with a focus on retention and growth, leveraging sales acumen to identify opportunities for upselling and cross-selling.

Maintain accurate records of customer interactions and feedback, working closely with the operations team to ensure seamless communication.

We welcome candidates from diverse backgrounds, including both fresher and experienced professionals, with a preference for those with experience in insurance and/or customer-facing sales roles.

Key Responsibilities:
  • Provide proactive customer support through multiple channels.
  • Analyze customer data to identify trends and areas for improvement.
  • Work closely with internal teams to resolve customer issues and improve overall satisfaction.
Requirements:
  • Bachelor's degree in Business Administration or a related field.
  • Strong communication and interpersonal skills.
  • Experience in customer-facing roles or insurance industry preferred.


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