Chief Customer Advocate

2 days ago


Anantapur, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 45,00,000 - ₹ 75,00,000
Job Overview

Bhanzu's support team is instrumental in eradicating math phobia and encouraging careers in math and STEM fields worldwide.

  • Act as the primary point of contact for customers, embodying the face of Bhanzu support.
  • Respond promptly to customer inquiries via phone, email, or chat, providing accurate information.
  • Engage in proactive outbound calling to foster rapport with customers.
  • Identify customers' needs and requirements, suggesting suitable solutions through collaboration with cross-functional teams.
  • Ensure customer issues are resolved by following up effectively.
  • Nurture long-lasting relationships with existing customers.
  • Maintain a comprehensive understanding of company products and services.

Requirements:

  • Degree in management, marketing, communication, or a similar field.
  • Experience in relationship management, customer service, or a comparable role.
  • Proficiency in Microsoft Office, CRM software, and ticketing systems.
  • Excellent written, verbal skills, and interpersonal abilities.
  • Strong conflict resolution and problem-solving skills.
  • Ability to multitask and demonstrate patience when handling complex cases.

Key Skills:

  • Communication
  • Customer Service
  • Relationship Building
  • Problem Solving
  • Time Management

Preferred Qualifications:

  • Mathematics background or interest
  • Knowledge of educational technology
  • Familiarity with CRM software and ticketing systems


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