Transformation Leader

7 hours ago

Malappuram, Kerala, India beBeeBusiness Full time ₹ 1,95,00,000 - ₹ 3,05,00,000
Role Overview

A Business Insights Manager will lead strategic transformations using AI, data science, and process optimization to drive efficiency, innovation, and excellence across global operations.


Key Responsibilities:
  • 1. Strategic Transformation Leadership
    • Lead large-scale transformation programs with a focus on cost reduction, process improvement, and quality enhancement across global operations.
    • Align transformation initiatives with business goals, driving measurable outcomes in areas such as productivity, billable utilization, SLA adherence, and customer experience metrics.
  • 2. AI/ML-Driven Innovation
    • Identify and champion use cases for AI technologies, including machine learning, automation, and predictive analytics across key functions.
    • Collaborate with internal teams to develop AI solutions, proof-of-concepts, and production-ready deployments.
  • 3. Process Reengineering & Six Sigma
    • Leverage Lean Six Sigma methodologies to redesign workflows, eliminate waste, and minimize variation in critical business processes.
    • Conduct value stream mapping, root cause analysis, and process simulations to uncover opportunities for process optimization and operational efficiency.
    • Develop, track, and report on key transformation KPIs, including AHT, TAT, Idle Time, Utilization, Attrition, and Forecast Accuracy.
  • 4. Cross-Functional Program Execution
    • Partner with business leaders and stakeholders to successfully execute transformation initiatives that deliver tangible ROI.
    • Manage complex transformation roadmaps using agile governance, ensuring stakeholder alignment, change management, and effective risk mitigation.
  • 5. Capability Building & Change Management
    • Lead the organizational shift towards greater digital maturity, focusing on areas like AI literacy and digital transformation.
    • Drive the creation and operationalization of a Center of Excellence for AI-augmented operations, fostering continuous improvement across business functions.

Required Qualifications:
  • Education & Experience:
    • Bachelor's degree in engineering, computer science, or a related field (Master's preferred).
    • Six Sigma Black Belt certification (mandatory).
    • 12+ years of experience in BPO/KPO/Shared Services, with demonstrated ownership of large-scale transformation projects.
    • 5+ years of experience leading AI/ML initiatives, with a deep understanding of the entire model lifecycle.
  • Technical Skills & Expertise:
    • Proficiency in tools such as Python, SQL, Power BI, Tableau, with exposure to AI platforms.
    • Strong command of automation technologies, particularly RPA tools.
    • In-depth knowledge of BPO metrics and operational challenges.

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