Digital Transformation Leader

9 hours ago

Malappuram, Kerala, India beBeeTransformation Full time ₹ 1,50,00,000 - ₹ 3,00,00,000

Job Title: Director of Technology and Digital Transformation

About the Role:

The successful candidate will lead our company's technology initiatives, overseeing IT infrastructure, applications, security, and digital projects.

This role requires strong executional leadership to ensure reliable operation and delivery of business value.

  • Technology Strategy and Implementation:
  • Develop and execute a comprehensive technology strategy aligned with business objectives.
  • Implement and support core hospitality applications (PMS, POS, CRM, HRMS, Finance).
  • Ensure seamless integration between property-level and enterprise systems.
  • Infrastructure, Security & Compliance:
  • Oversee day-to-day IT infrastructure, ensuring network reliability and uptime.
  • Implement cybersecurity and compliance frameworks.
  • Maintain and test business continuity and disaster recovery protocols.
  • Project Delivery & Business Support:
  • Lead the execution of IT projects, ensuring timely, cost-effective delivery.
  • Translate operational needs into IT deliverables.
  • Ensure ROI measurement and reporting on IT initiatives.
  • Vendor & Partner Management:
  • Manage relationships with vendors and system integrators, track performance against SLAs.
  • Support the evaluation of new solutions and pilots.
  • Team Leadership & Capability Development:
  • Lead a team of 6–8 IT professionals, ensuring service orientation, performance, and growth.
  • Building digital literacy programs for Hotel Managers and frontline teams.
  • Foster a collaborative culture that ensures smooth adoption of technology solutions.
  • Innovation & Digital Enablement:
  • Execute guest-facing digital initiatives (mobile check-in, self-service kiosks, digital concierge).
  • Leverage analytics to provide actionable operational insights.
  • Champion green IT practices at the operational level (cloud adoption, paperless workflows, energy-efficient solutions).
Requirements:
  • Focus on delivery, execution, support, and strategy.
  • Owns Multi-Unit/Location IT operations and project implementation.
  • Serves as the bridge between Hotels, functional stakeholders, and the leadership team.
  • Provides succession pipeline with exposure to transformation initiatives.
Qualifications and Experience:
  • 15+ years of IT leadership experience in Hospitality, Travel or Related Service Industries.
  • Strong knowledge of hospitality applications (PMS, POS, CRM, HRMS, Finance platforms).
  • Demonstrated ability to manage distributed IT operations and deliver complex projects.
  • Hands-on understanding of cybersecurity and compliance in India. Knowledge on GDPR is an added advantage.
  • Proven experience in vendor management and SLA governance.
  • Strong stakeholder engagement skills with ability to work across Operations, HR, Finance, and Marketing.
  • Team-oriented leader who can execute effectively under strategic direction.

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