World Class Service Delivery Expert

1 day ago

Bengaluru, Karnataka, India beBeeSeniorServiceManager Full time ₹ 1,02,04,560 - ₹ 1,52,06,280

Job Overview

We are seeking a highly skilled Senior Service Manager to join our team. This role involves delivering exceptional service and achieving contractual obligations globally.

In this position, you will be responsible for leading the Global Service Desk, leveraging all desk capabilities to enhance efficiency and effectiveness. You will also manage global account level headcount control and related commercial responsibilities across all locations.

You will actively promote and embrace projects and initiatives that improve the quality of service and/or efficiencies and productivity. This includes realizing commercial and service improvement benefits delivered through initiatives.

Key Responsibilities

  • Delivery of services and achievement of contractual obligations globally
  • Service Desk efficiency and effectiveness as one Global Service Desk, leveraging all desks capability
  • Global account level headcount control and related commercial responsibility (expenses, training) across all locations
  • Actively promote and embrace projects and initiatives (Automation, new tools, technology) that will improve the quality of service and/or improve efficiencies and productivity

Requirements

  • Fully qualified in relevant professional qualification
  • Good working knowledge of relevant functional systems
  • Experience in dealing with and influencing multi-tier management
  • Experience of developing best practice policies and procedures for functional area
  • Experience of managing IT operations including a Service desk or Helpdesk
  • Experience of working with multiple accounts
  • Experience of SLA development and management
  • Exposure to working in a multi-client environment
  • Management and experience of managing P&L's
  • Experience of managing multiple locations across different time zones
  • Experience of working with IT support teams globally
  • Experience of communicating complex technical issues and sensitive information to senior stakeholders and the wider external stakeholder community

About Us

We are a leading provider of digital technology solutions, driving digital transformation and enabling people and their businesses. Our people are our strength, and we offer leadership training, coaching, mentoring, professional development, and international opportunities.

What We Offer

  • Leadership training and development
  • Coaching and mentoring
  • Professional development and career progression
  • International opportunities
  • A diverse and inclusive work environment
  • A commitment to diversity and inclusion

This is an exciting opportunity for a motivated and experienced individual to join our team and contribute to our mission of delivering exceptional service and achieving contractual obligations globally.

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