Operational Management Specialist

5 hours ago

Goa, India beBeeOperations Full time ₹ 80,00,000 - ₹ 1,00,00,000
Job Overview

Our organization is seeking an energetic and detail-oriented operations professional to oversee the day-to-day activities of our establishment.

The role focuses on ensuring seamless operations, delivering exceptional customer experiences, and driving business growth as we expand.

Key responsibilities include managing staff schedules, overseeing facility maintenance, coordinating with vendors, handling inventory and financial management, and ensuring smooth event and tournament execution.

  • Run daily operations across sites; ensure timely opening/closing and smooth shift handovers.
  • Build, manage, and publish staff rosters (coaches, ground staff, etc).
  • Maintain court readiness and facility hygiene; drive preventive maintenance with vendors.
  • Own booking systems and occupancy management. Maximize utilization.
  • Cash/POS reconciliation, and basic reporting.
  • Manage inventory & procurement (rackets, balls, grips, accessories); eliminate stock-outs.
  • Coordinate coaching schedules, clinics, and trials with coaches and partners.
  • Support F&B partners (where applicable) to maintain service and hygiene standards.
  • Plan and execute tournaments/events end-to-end: checklists, staffing, logistics, vendor setups.
  • Handle customer escalations on-site and via WhatsApp/phone; close issues quickly.
  • Ensure safety & compliance (basic first-aid readiness, incident logs, equipment checks).
  • Create and maintain SOPs, checklists, and weekly MIS dashboards for leadership.
  • Assist with new-site setup: vendor onboarding, handover checklists and go-live readiness.

Requirements:

  • 4–5+ years of operations management with team-handling experience.
  • Strong process orientation and comfort with data (Google Sheets/Excel).
  • Hands-on vendor management and negotiation skills.
  • Excellent communication; calm under pressure; customer-first mindset.
  • Willingness to work extended hours on event/tournament days and for urgent fixes.
  • Ability to travel between sites in North Goa; two-wheeler license preferred.
  • Bonus: Experience in sports clubs, gyms, arenas, hotels, or recreation facilities; basic first aid.

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