Digital Signage Support Expert
2 weeks ago
Company Overview:
NEON is a leading digital signage platform that enables businesses to transform their TV screens into engaging displays. Our innovative solutions cater to various industries, including restaurants, medical, fitness, automotive, and education.
Job Description:
We are seeking an experienced Support Specialist to join our dynamic team in the United States. The ideal candidate will have prior experience in providing support within a Software as a Service (SaaS) environment, coupled with strong technical knowledge.
Responsibilities:
- Provide timely and effective support to customers via various channels, including email, phone, and chat.
- Troubleshoot and resolve technical issues related to our digital signage software and hardware components.
- Assist customers with setup, configuration, and troubleshooting of digital signage displays and content management systems.
- Collaborate with cross-functional teams to address customer concerns and improve product offerings.
- Document support interactions, including issues encountered and resolutions provided, to maintain a comprehensive knowledge base.
- Proactively identify trends in customer inquiries and provide feedback to the product development team for continuous improvement.
- Conduct training sessions for customers on using our digital signage solutions effectively.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience (5 years) in a support role within a SaaS company, preferably in the technology or digital signage industry.
- Strong technical aptitude and ability to understand complex software and hardware systems.
- Excellent time management skills and ability to handle immense pressure during unavoidable circumstances.
- Proficiency in troubleshooting software and hardware issues, with a focus on remote support.
- Excellent communication skills, both verbal and written, with the ability to articulate technical concepts to non-technical users.
- Customer-focused mindset with a dedication to providing exceptional support experiences.
Estimated Salary Range:
$85,000 - $115,000 per annum, depending on experience and qualifications.
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