Digital Signage Support Specialist
2 weeks ago
We are seeking an exceptional Digital Signage Support Specialist to join our dynamic team. The ideal candidate will possess prior experience in providing support within a Software as a Service (SaaS) environment, coupled with strong technical knowledge. This role plays a pivotal part in ensuring customer satisfaction by addressing inquiries, resolving issues, and offering guidance on our digital signage solutions.
The primary responsibilities of this position include:
- Providing timely and effective support to customers through various channels, including email, phone, and chat.
- Troubleshooting and resolving technical issues related to our digital signage software and hardware components.
- Assisting customers with setup, configuration, and troubleshooting of digital signage displays and content management systems.
- Collaborating with cross-functional teams, including sales and product development, to address customer concerns and improve product offerings.
- Documenting support interactions, including issues encountered and resolutions provided, to maintain a comprehensive knowledge base.
- Proactively identifying trends in customer inquiries and providing feedback to the product development team for continuous improvement based on collected KPIs.
- Conducting training sessions for customers on using our digital signage solutions effectively.
- Staying updated on industry trends and advancements in digital signage technology to better assist customers and drive innovation.
Requirements:
- A Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience (5 years) in a support role within a SaaS company, preferably in the technology or digital signage industry or POS.
- Strong technical aptitude and ability to understand complex software and hardware systems.
- Excellent skill of time management and handling immense pressure during unavoidable circumstances.
- Proficiency in troubleshooting software and hardware issues, with a focus on remote support.
- Excellent communication skills, both verbal and written, with the ability to articulate technical concepts to non-technical users.
- A customer-focused mindset with a dedication to providing exceptional support experiences.
- Ability to work independently and collaboratively in a fast-paced environment.
- Experience with digital signage software and content management systems is a plus.
Salary: $80,000 - $110,000 per year, depending on location and experience.
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