Training Specialist

16 hours ago

Mangalore, Karnataka, India beBeeTrainer Full time ₹ 7,50,000 - ₹ 12,50,000
Job Description

The ideal candidate will be responsible for delivering training programs to new hires, focusing on soft skills and negotiation techniques. This includes conducting monthly cyclic activities, such as refresher training, update training, and PKT.

Key responsibilities include:

  • Conducting new hire training and soft skills/negotiation skill training
  • Completing monthly cyclic activities, including refresher training, update training, and PKT
  • Sensitizing to training needs and understanding learning requirements of different learning groups
  • Liaising with the Quality and Operations team to identify, screen, and execute process improvement plans
  • Executing training tasks/assignments on short notice
  • Delivering and contributing towards process improvement

The successful candidate will take accountability for new hires' performance during the OJT period, including attrition.

Functional/Operational Responsibilities:

  • Monitoring calls of each advisor every week during OJT and providing immediate feedback in case of failed calls
  • Providing regular feedback to Team Members regarding the performance of the team and any issues that need escalation
  • Documenting feedback signed off by concerned parties
  • Monitoring calls across teams (cross-monitoring) every month
  • Nominating and grooming floorwalkers amongst the team regularly
  • Conducting process refreshers and policy refreshers
  • Nominating advisors to conduct buzz sessions
  • Handling all escalation calls for the team
  • Sharing good/bad calls and creating product-level FAQs
  • Nominating hall of fame/hall of shame for OJT Batch
  • Conducting buzz sessions for updates and sharing new information with the team, including targets for the day
  • Checking login schedules
  • Managing attrition through regular communication with advisors and tracking EWS changes in behavior, performance, and attendance

Preferred Skills:

  • Strong communication skills in English

Critical Competencies:

  • Customer Service
  • Good analytical skills
  • Ability to represent data effectively
  • Proficiency in MS Excel
  • Time Management
  • Ability to multi-task

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