
Strategic Customer Experience Manager
1 week ago
The Customer Service Strategy Team seeks a skilled Sr. Associate to drive customer experience initiatives and support project delivery.
Key Responsibilities:- Develop comprehensive strategies to enhance the customer journey across all touchpoints.
- Manage project schedules, allocate resources, and coordinate material distribution as needed.
- Address issues promptly to meet project deadlines, performance expectations, and quality standards.
- Maintain alignment with the strategic plan and roadmap by planning and managing projects effectively.
- Design and implement customer experience visions and strategies for engagement and tiering.
- Lead efforts to gather requirements for process improvements, evaluate their impact through data analysis, and inform decision-making.
- Drive cross-selling initiatives through well-designed use cases across various channels and track conversions.
- Strong analytical and problem-solving skills.
- Excellent communication and project management abilities.
- Ability to collaborate effectively in a team environment.
- Proficiency in using relevant software and tools.
This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences.
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