Strategic Customer Experience Manager

1 week ago


Delhi, Delhi, India beBeeCustomerService Full time ₹ 12,00,000 - ₹ 15,00,000
Job Overview

The Customer Service Strategy Team seeks a skilled Sr. Associate to drive customer experience initiatives and support project delivery.

Key Responsibilities:
  • Develop comprehensive strategies to enhance the customer journey across all touchpoints.
  • Manage project schedules, allocate resources, and coordinate material distribution as needed.
  • Address issues promptly to meet project deadlines, performance expectations, and quality standards.
  • Maintain alignment with the strategic plan and roadmap by planning and managing projects effectively.
  • Design and implement customer experience visions and strategies for engagement and tiering.
  • Lead efforts to gather requirements for process improvements, evaluate their impact through data analysis, and inform decision-making.
  • Drive cross-selling initiatives through well-designed use cases across various channels and track conversions.
Requirements:
  1. Strong analytical and problem-solving skills.
  2. Excellent communication and project management abilities.
  3. Ability to collaborate effectively in a team environment.
  4. Proficiency in using relevant software and tools.

This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences.



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