
Technical Support Process Improvement Lead
1 week ago
Enhance customer satisfaction by leading a team of technical support specialists.
With 5+ years of experience in customer-facing roles, you will optimize processes and outcomes to drive business growth.
Key responsibilities include:
- Developing and implementing effective customer support strategies
- Collaborating with cross-functional teams to resolve complex issues
- Providing exceptional written and verbal communication skills to convey technical concepts clearly and professionally
Requirements:
- Strong analytical skills and intermediate to advanced proficiency in Excel to work with large data sets
- Ability to identify root causes and structure logical recommendations for operational improvements
- Experience working with support ticketing systems and familiarity with customer invoicing, billing, or finance operations is preferred
Achieve outstanding results in a fast-paced environment by leveraging your technical expertise and interpersonal skills.
Join a dynamic team where innovation meets excellence.
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