Technical Support Process Improvement Lead

1 week ago


Tiruchi, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 15,00,000 - ₹ 20,00,000

Enhance customer satisfaction by leading a team of technical support specialists.

With 5+ years of experience in customer-facing roles, you will optimize processes and outcomes to drive business growth.

Key responsibilities include:

  • Developing and implementing effective customer support strategies
  • Collaborating with cross-functional teams to resolve complex issues
  • Providing exceptional written and verbal communication skills to convey technical concepts clearly and professionally

Requirements:

  • Strong analytical skills and intermediate to advanced proficiency in Excel to work with large data sets
  • Ability to identify root causes and structure logical recommendations for operational improvements
  • Experience working with support ticketing systems and familiarity with customer invoicing, billing, or finance operations is preferred

Achieve outstanding results in a fast-paced environment by leveraging your technical expertise and interpersonal skills.

Join a dynamic team where innovation meets excellence.



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