Amazon Human Resources Specialist
4 days ago
About Amazon
At Amazon, we're committed to making a positive impact on people's lives. As an inclusive employer and member of myGwork, the largest global platform for the LGBTQ+ business community, we strive to create a workplace that values diversity and respect.
Job Summary
We're seeking an experienced HR Specialist to join our MyHR Live Support (MHLS) Team. In this role, you'll be responsible for providing exceptional customer support to Amazon employees globally, handling inquiries via phone, chat, tickets, and email.
Main Responsibilities
- Provide timely and accurate resolutions to employee inquiries, ensuring a high level of problem-solving and customer obsession.
- Collaborate with partner teams to update and improve policies, addressing cross-functional issues and promoting process changes.
- Maintain confidentiality and handle sensitive employee information with tact and diplomacy.
- Use critical thinking and fact-finding skills to analyze and decide on resolution plans for employee requests.
Requirements
- Bachelor's or Master's degree in a relevant field.
- 0-10+ years of experience in contact center, customer service, human resources, or equivalent.
- Fluent communication and writing skills in English.
- Schedule flexibility to support 24x7 operations.
- Internet connection with a speed range of 50-100 Mbps.
Preferred Qualifications
- 5+ years of experience in contact center, customer service, human resources, or equivalent.
- Basic knowledge of US legislation Leave of Absence and Accommodations.
- Knowledge of US federal and state leave and disability laws.
Salary Information
The estimated salary for this role is $65,000-$85,000 per year, depending on location and experience.
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