Help Desk Representative

3 days ago


Allahabad, Uttar Pradesh, India beBeeCustomer Full time ₹ 3,50,000 - ₹ 7,50,000

Job Role:

We are seeking a skilled Customer Service Agent to handle both voice and non-voice interactions in English. The ideal candidate will possess excellent communication skills, patience, and problem-solving abilities.

Key Responsibilities:

  • Voice Support: Respond to inbound customer calls professionally and resolve issues with a high level of satisfaction.
  • Provide clear and concise information regarding products and services.
  • Assist customers in troubleshooting problems and guide them through solutions over the phone.

Non-Voice Support:

  • Handle customer support requests via email, live chat, and other digital channels with efficiency.
  • Maintain thorough documentation of customer interactions and resolutions.

Requirements:

  • Language Proficiency: Fluent in English with superior communication skills.
  • Experience: 0-2 years in customer service or a related field is preferred.
  • Skills: Strong communication, problem-solving, and multitasking abilities.

Additional Requirements:

  • Familiarity with customer service software is beneficial.
  • Basic knowledge of troubleshooting and technical support is advantageous.

Working Hours:

  • Flexibility to work in shifts, including evenings, weekends, and holidays if required.


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