Regional Service Manager
2 weeks ago
Job Summary
We are seeking a highly skilled Regional Service Manager to lead our team responsible for delivering operational excellence and organic revenue growth across the Life Science Mass Spectrometry portfolio for Thermo Fisher Scientific in the Hyderabad region India.
The successful candidate will have an Engineering and business education and experience with driving process and organizational change. You will have strong communication, analytical, and presentation skills and the ability to collaborate across various multifunctional teams.
Responsibilities
- Responsibility for meeting customer SLA and internal critical metric objectives
- To achieve service revenue budget by championing company products, developing strong customer relationships and work closely with commercial and operations teams
- To be highly responsive and proactive in taking care of customer's needs and maintain close relationships with Company Sales, Marketing and Service teams to assure quality outcomes for all service & product issues raised
- To carry out your employment in an efficient and commercially appropriate manner
Requirements
- 10+ years of hands-on experience servicing Mass Spectrometry equipment
- Must have 3 years management experience
- Lead service team to achieve customer and operational excellence by delivering world-class service, leading key operational service metrics, and driving continuous improvement
- Drive achievement of service revenue growth and profitability goals by focusing on market opportunities, key accounts, efficiency, and pricing; ensure forecast accuracy
- Drive continuous organizational improvement to achieve better customer experience as well as a higher efficiency and effectiveness of the field service team
- Partner with the Technical support group to increase level of competence in the team and minimize number and duration of escalations
- Must have strong interpersonal and effective communication skills
- Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation, and Involvement
What We Offer
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation
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