Enterprise Solutions Manager

1 month ago


Pune, Maharashtra, India Sungard Availability Services Full time

About Sungard Availability Services

Sungard Availability Services is a leading provider of resilient and recoverable production environments for global enterprises. Our team of experts is dedicated to delivering innovative solutions that meet the evolving needs of our customers.

Job Purpose

The Enterprise Solutions Manager will be responsible for leading the design, implementation, and lifecycle management of our solutions. This role will require strong technical expertise, excellent communication skills, and the ability to work collaboratively with internal and external stakeholders.

Key Responsibilities

  • Document and understand customer requirements, business goals, and challenges.
  • Provide technical and strategic direction for solution design and implementation.
  • Coordinate resources globally to optimize customer and Sungard AS value.
  • Implement effective governance practices and procedures.
  • Develop highly productive customer relationships and become a trusted advisor.
  • Direct lifecycle management activities to maintain up-to-date technical documentation.
  • Develop recovery strategies to meet customer RTO/RPO and conduct periodic testing.
  • Manage service/relationship risk areas and take steps to mitigate.
  • Contribute to securing renewals for expiring contracts.
  • Exceed SLA targets by driving service management disciplines.

Technical Competencies

  • 12-15 years of professional IT experience with at least 3 years of demonstrated experience related to Enterprise Architecture/Engineering.
  • Experience in Disaster Recovery Design and Solutions.
  • Well-rounded knowledge of and experience in multiple operating systems, virtualization, networking, storage, and database technologies.

Skills and Behavioral Competencies

  • Excellent interpersonal, verbal, written, and presentation skills.
  • Ability to effectively and calmly lead internal and customer technical staff through crisis events and escalations.
  • Working understanding of ITIL and Service Management.

Requirements

  • College degree or equivalent industry experience.
  • Technology certifications preferred, such as MCSE, CCIE, RHCE, VCP, CCDP, ITILv3, etc.

Language

English



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