Senior Enterprise Solutions Manager

1 week ago

Pune, Maharashtra, India SailPoint Full time
About SailPoint

SailPoint empowers the largest and most complex organizations by putting identity at the center of security and IT. Our 2,000+ customers include global financial institutions, government entities, and pharmaceutical organizations.

Job Overview

The Senior Enterprise Solutions Manager will oversee internal and external customer satisfaction by managing a team of ES professionals and working closely with customers and other Engagement Managers to ensure satisfaction. This position is responsible for delivering SailPoint's solutions and ensuring that services are provided, implemented correctly, and billed in a timely and accurate manner.

Key Responsibilities
  • Partner cross-functionally during the sales process and own the services portions of deals, including presentations, RFP responses, and proposal/SOW generation
  • Interact with sales reps and sales leadership during the pre-sales and post-sales (delivery) phases
  • Serve as the senior point of contact for client escalations
  • Oversee the financials of your team's projects, with a focus on profitability and productivity to ensure long-term client success
  • Provide project management duties on occasion for customer engagements as needed
  • Provide strategic updates on client performance to SailPoint Senior Management and regular status updates to account teams and Sales Managers
  • Work closely with Customer Success Managers to establish and maintain customer satisfaction throughout the entirety of a customer implementation
  • Identify new opportunities for expanding SailPoint solutions and services footprint to maximize client success and SailPoint revenue growth
  • Take responsibility for the management of the team, including participation in staffing decisions, utilization management, performance reviews, and career development support
Requirements
  • 10+ years of professional experience at a software, SaaS, or consulting company
  • 3+ years of project management experience
  • 3+ years of people management experience
  • Experience with responding to RFP, RFQ, and writing custom proposals for customer program requirements as part of services sales cycle
  • Extensive experience working with sales to scope services projects for enterprise software
  • Experience owning and maintaining customer accounts for services delivery
  • Exceptional mentorship and leadership skills with a passion for continuous improvement
  • Experience with project management duties (project planning, budget, scope, schedule, stakeholder, and risk management)
  • Exceptional communication skills and extensive experience working with clients and partners
  • Outstanding organizational and multi-tasking abilities
Benefits

This position offers a competitive salary range of $120,000 - $180,000 per year, depending on experience, and up to 20% travel. A bachelor's degree or equivalent work experience is required. SailPoint is an equal opportunity employer and welcomes everyone to our team.

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