Customer Experience Executive

4 weeks ago


Flower Bazaar, India Equiniti Full time
Customer Experience Executive

Equiniti India is seeking a highly skilled Customer Experience Executive to join our Operations team. As a key member of our team, you will be responsible for delivering exceptional customer experiences through quality checking, complaint analysis, and continuous improvement.

Key Responsibilities:
  • Answer inbound calls and emails from shareholders, providing timely and accurate responses to their queries.
  • Assist shareholders with buying or selling shares, ensuring seamless transactions within agreed service standards.
  • Respond to basic queries, referring to senior colleagues when necessary.
  • Contribute to the completion of the team's workload, ensuring timely and accurate delivery of tasks.
  • Improve own skills and knowledge, identifying areas for improvement and implementing changes to processes and services.
  • Ensure compliance with Equiniti's procedures, standards, and reporting requirements, protecting the business and adhering to regulatory and statutory requirements.
Benefits:
  • 31 days + 9 bank holidays (UK)
  • Comprehensive Medical & Life Assurance cover
  • Maternity leave of 6 months full pay, 10 days paid paternity leave
  • Long Term Incentive Plan (LTIP) for all colleagues
  • Accidental & Life cover 2 times of concerned CT

As a permanent member of our team, you will be rewarded with our company benefits, designed to support your well-being and career growth. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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