Customer Experience Executive
4 weeks ago
Equiniti India is seeking a highly skilled Customer Experience Executive to join our Operations team. As a key member of our team, you will be responsible for delivering exceptional customer experiences through quality checking, complaint analysis, and continuous improvement.
Key Responsibilities:- Answer inbound calls and emails from shareholders, providing timely and accurate responses to their queries.
- Assist shareholders with buying or selling shares, ensuring seamless transactions within agreed service standards.
- Respond to basic queries, referring to senior colleagues when necessary.
- Contribute to the completion of the team's workload, ensuring timely and accurate delivery of tasks.
- Improve own skills and knowledge, identifying areas for improvement and implementing changes to processes and services.
- Ensure compliance with Equiniti's procedures, standards, and reporting requirements, protecting the business and adhering to regulatory and statutory requirements.
- 31 days + 9 bank holidays (UK)
- Comprehensive Medical & Life Assurance cover
- Maternity leave of 6 months full pay, 10 days paid paternity leave
- Long Term Incentive Plan (LTIP) for all colleagues
- Accidental & Life cover 2 times of concerned CT
As a permanent member of our team, you will be rewarded with our company benefits, designed to support your well-being and career growth. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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Principal Customer Experience Executive
2 weeks ago
Flower Bazaar, India Equiniti Full timeJob Summary: We are seeking a highly motivated Principal Customer Experience Executive to join our Operations team at Equiniti. This role is responsible for delivering exceptional customer experience through quality checking, complaint analysis, and continuous improvement.Key Responsibilities:Answer inbound calls and emails from shareholders, providing...
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Mega Walkin Interview
4 weeks ago
Flower Bazaar, India Equiniti Full timeGreetings from Equiniti India. About EQ :Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core...
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Mega Walkin Interview
3 weeks ago
Flower Bazaar, India Equiniti Full timeGreetings from Equiniti India. About EQ :Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core...
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Mega Walkin Interview
3 weeks ago
Flower Bazaar, India Equiniti Full timeGreetings from Equiniti India. About EQ :Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core...
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Mega Walkin Interview
2 weeks ago
Flower Bazaar, India Equiniti Full timeGreetings from Equiniti India. About EQ :Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core...
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