Customer Support Specialist

3 weeks ago


Flower Bazaar, India Perfint Healthcare Pvt Ltd. Full time
Job Title: Customer Support Executive

Perfint Healthcare Pvt Ltd. is seeking a highly skilled Customer Support Executive to join our team.

Key Responsibilities:
  • Provide exceptional customer support to ensure high uptime and application support
  • Install and warranty site prep, training, tools availability, preventive maintenance, and field repairs
  • Close coordination with the technology team for redesign and customer call handling mechanism
  • Manage parts and create awareness amongst potential users and referring physicians about our products and their benefits
  • Perform virtual and in-person demos to establish clinical advantage and provide post-purchase procedure support
  • Participate in scientific and trade events to enhance visibility amongst the user community
  • Assist the product management team in creating world-class education material
  • Establish and own Key Opinion Leader showcases, work with KOLs, and clinical researchers to conduct studies and publish scientific literature
  • Partner with KOLs to validate new products and features and provide inputs to the new product development team based on customer feedback and competitive benchmarking
Requirements:
  • Customer support and customer service skills
  • Experience in providing online support and technical support expertise
  • Strong clinical understanding and hands-on experience assisting physicians in imaging procedures and surgeries
  • Excellent communication skills in English and Indian languages
  • Willingness to travel up to 75% both within and outside India
  • Excellent interpersonal and team skills
  • Bachelor's degree in a relevant field


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