Technical Customer Support Specialist
4 weeks ago
Motorq is a leading provider of vehicle infrastructure and analytics software, empowering businesses to gain valuable insights from their fleet's data without the need for hardware. Our Connected Vehicle Data Platform integrates with aftermarket devices and partners with 13 global auto manufacturers to set industry benchmarks for EVs and ICE vehicles.
The RoleWe are seeking a Technical Customer Support Associate to join our growing team and drive our customer support operations. This role will be instrumental in supporting our expanding customer base, data source integrations, and new product development efforts.
Key Responsibilities- Owning and executing multiple processes critical to enabling customers to scale more vehicles on our platform and deliver a stellar customer experience.
- Interfacing closely with US-based customer support teams and India-based engineering and data science teams to support enterprise customers across various stages.
- Tracking and managing key deliverables during pre-sales and customer onboarding processes through close collaboration with internal stakeholders.
- Coordinating activities with automotive OEM partners, including vehicle troubleshooting, enrollment/unenrollment, consent, and ownership audits.
- Documenting and maintaining SOPs for future reference.
- Collaborating with US and India teams and adapting to flexible work hours as per organizational requirements.
- Supporting Motorq leadership for administrative needs.
- Self-driven and motivated by facilitating the customer experience.
- Excellent written and verbal communication skills.
- Organized, with the ability to track and execute multiple competing tasks and frequent changes in priorities.
- Analytically minded and comfortable with numbers and analytics.
- Able to structure thoughts and justify decisions with clarity in communication.
- Committed to quality, with extreme attention to detail.
- Basic knowledge of technical applications, APIs, SQL, etc.
This role is full-time and based in India (Chennai/Bengaluru, Hybrid work model). If you're someone who loves working on technical issues, solving problems, analyzing data, taking ownership, and moving fast, this could be a great fit for you.
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