Customer Support Specialist

4 weeks ago


Flower Bazaar, India Perfint Healthcare Pvt Ltd. Full time
Job Title: Customer Support Executive

Perfint Healthcare Pvt Ltd. is seeking a highly skilled Customer Support Executive to join our team.

Job Summary

We are looking for a customer-focused individual to provide exceptional support to our customers, ensuring their satisfaction and loyalty. The ideal candidate will have strong technical skills, excellent communication abilities, and a passion for delivering outstanding customer experiences.

Key Responsibilities
  • Provide timely and effective technical support to customers via phone, email, and online channels.
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer satisfaction.
  • Develop and maintain in-depth knowledge of our medical devices and imaging solutions.
  • Participate in training and development programs to enhance technical skills and stay up-to-date with industry trends.
  • Work closely with customers to understand their needs and preferences, and provide tailored support solutions.
  • Contribute to the development of customer success strategies and initiatives.
Requirements
  • Bachelor's degree in a relevant field, such as engineering, computer science, or life sciences.
  • Minimum 2 years of experience in customer support or a related field.
  • Excellent communication and interpersonal skills.
  • Strong technical skills, with experience in medical devices or imaging solutions.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Willingness to travel up to 75% within and outside India.
What We Offer

Perfint Healthcare Pvt Ltd. offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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