Customer Success Manager
1 month ago
Sales closes the deal and hands off to Customer Success in the LAND phase,-
FS, IOT integration Mgr and CSH support in the Set-up and Onboarding in the ADOPT phase,-
Sales receives the opportunities detected by CSH and CSMs in the EXPAND phase-
Sales supports in the RENEW stage depending on customer needs and complexityKPI's --
Renewal Rate / Customer churn rate-
NSS (> 90%)-
Product adoption rate-
Customer health score / Net Promoter Score (NPS)-
Upsell and cross-sell / Referrals / Conversion rate or trialsQualifications - External-
Bachelor of Engineering degree preferred-
Knowledge of the large and critical electro-intensive industry, ecoStruxure, IoT or Cloud understanding and a proven track record of generating or leading related opportunities-
Proficient computer experience in Microsoft Office Products + Salesforce-
High commitment to the company’s vision and values.-
Excellent analytical skills and attention to detail.-
Excellent communication skills both verbal and written.-
Effective working in team environment.-
Customer oriented, Nurturing, Farmer Characteristics-
Deep passion for making others successful-
Dynamic & entrepreneur
-
Customer Success Manager
3 weeks ago
Flower Bazaar, India AppX (YC S21) Full timeJob Title: Customer Success ManagerJob Summary:We are seeking a highly skilled Customer Success Manager to join our team at AppX (YC S21). The successful candidate will be responsible for ensuring customer satisfaction, analyzing customer data, retaining customers, building relationships, and providing exceptional customer service on a day-to-day basis.Key...
-
Customer Success Advocate
3 weeks ago
Flower Bazaar, India Mentor Match Full timeAbout Mentor Match: Mentor Match is a cutting-edge learning platform that connects students with expert tutors. We offer personalized, 1-on-1 live tutoring sessions, providing tailored guidance and support to help students achieve their academic goals.About the Role: As a Customer Success Representative, you will play a vital role in ensuring customer...
-
Customer Support Team Manager
2 weeks ago
Flower Bazaar, India Integrate Full timeJob Description for Customer Support Team ManagerAt Integrate, we're on a mission to deliver exceptional customer experiences. As a Customer Support Team Manager, you'll play a crucial role in ensuring our customers receive the highest level of service. Your expertise in technical support will help us drive customer satisfaction and loyalty.Key...
-
Customer Support Team Lead
4 weeks ago
Flower Bazaar, India Integrate Full timeJob Title: Customer Support SpecialistWe are seeking a highly motivated and experienced Customer Support Specialist to join our team at Integrate. As a key member of our customer-facing team, you will play a crucial role in ensuring customer satisfaction and loyalty.Key Responsibilities:Act as a point of escalation for complex customer issues,...
-
Technical Customer Support Associate
2 months ago
Flower Bazaar, India Motorq Full timeAbout the Company:Motorq is the leading vehicle infrastructure and analytics software company that tells you everything you need to know about your fleet’s vehicles by connecting to them directly. Our Connected Vehicle Data Platform allows businesses to gain powerful insights from their fleet's data without the need for hardware while also serving mixed...
-
Technical customer support associate
7 days ago
Flower Bazaar, India Motorq Full timeAbout the Company: Motorq is the leading vehicle infrastructure and analytics software company that tells you everything you need to know about your fleet’s vehicles by connecting to them directly. Our Connected Vehicle Data Platform allows businesses to gain powerful insights from their fleet's data without the need for hardware while also serving mixed...
-
Customer Support Specialist
4 weeks ago
Flower Bazaar, India Perfint Healthcare Pvt Ltd. Full timeJob Title: Customer Support ExecutivePerfint Healthcare Pvt Ltd. is seeking a highly skilled Customer Support Executive to join our team.Job SummaryWe are looking for a customer-focused individual to provide exceptional support to our customers, ensuring their satisfaction and loyalty. The ideal candidate will have strong technical skills, excellent...
-
Customer support specialist
7 days ago
Flower Bazaar, India Trekea Mobile Full timeRole - CUSTOMER SUPPORT SPECIALIST (CONTRACT)Mode - Contractual Location - Tele Working or Work from Home No. of positions : 2 About the Company We design and market “Field Logs,” an open Cloud, Mobile and Wearable platform used to digitize a wide set of enterprise technician-driven processes (Aviation, Oil&Gas, Asset Management, etc.). We are an SME...
-
Success Factors Employee Central Payroll
2 months ago
Flower Bazaar, India KaarTech Full timeSF EMPLOYEE CENTRAL PAYROLL JDLOCATIO- CHENNAI/KSAYOE- 5+Must have 4+ years of Experience in SF ECPShould have completed at least 2 End to End implementationKnowledge in Activate Project Management MethodologyKnowledge on ITIL ProcessShould have experience in Requirement Gathering and completing ECP WorkbooksShould have experience in Configuration and...
-
Business Development Manager-Pharmaceutical
1 month ago
Flower Bazaar, India KP Manish Global Ingredients Pvt. Ltd. Full timeRole: Manager Business Development / Manager Sales & Marketing.Place: ChennaiBackground: B2B Business, Pharma Ingredients, API.Educational Background: MBA/ B.Pharm /M.PharmYear of Experience:2-15 YearsAge:20-47 yrsMax Budget-20LPARole Overview:The Manager - Business Development involves in sales & marketing activities, coordinating with the Application Lab,...
-
Sales Manager
2 months ago
Flower Bazaar, India Workafella Full timeAbout the Company:Call it a workspace, call it a playground for minds, call it a greenhouse for brands. Workafella is what we call it.At Workafella, we build high-energy workspaces designed to inspire fresh thinking, let doers collaborate, and let businesses rise and shine. Caffeine healing and ergonomic comforts are the tip of the iceberg. Workafella is a...
-
Principal Customer Experience Executive
2 weeks ago
Flower Bazaar, India Equiniti Full timeJob Summary: We are seeking a highly motivated Principal Customer Experience Executive to join our Operations team at Equiniti. This role is responsible for delivering exceptional customer experience through quality checking, complaint analysis, and continuous improvement.Key Responsibilities:Answer inbound calls and emails from shareholders, providing...
-
General Manager – Manufacturing
3 weeks ago
Flower Bazaar, India PULS Group Full timeAs the global market leader for DIN rail power supplies and supplementary devices,PULS has been setting new standards in the field of industrial power supplies for over 40 years. As an innovation driver for decentralized field power supplies and a pioneer in wireless charging systems, we are also committed to technologies outside the control cabinet and...
-
Product Manager
2 months ago
Flower Bazaar, India athenahealth Full timeathenahealth is a progressive and innovation-driven healthcare software product company. We partner with healthcare organizations across the care continuum to drive clinical and financial results. Our expert teams build modern technology on an open, connected ecosystem, yielding insights that make a difference for our customers and their patients. We...
-
Assistant Planning Manager
3 weeks ago
Flower Bazaar, India Arista Networks Full timeCompany DescriptionArista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. Arista is a well-established and profitable company with over $5 billion in revenue. Arista’s award-winning platforms, ranging in Ethernet speeds up to 800G bits per second, redefine scalability,...
-
Technical Account Manager
4 weeks ago
Flower Bazaar, India Softcell Technologies Global Pvt. Ltd. Full timeJob Title: Technical Account ManagerLocation: ChennaiCompany: Softcell Technologies Global Pvt. Ltd.About SoftcellSoftcell is a leading IT solutions provider with over three decades of experience in delivering cutting-edge technology solutions to enterprise customers. We specialise in integrating the latest IT infrastructure and software solutions to drive...
-
Customer Service Executive
3 weeks ago
Flower Bazaar, India Origin Nutrition Full timeJob Title: Customer Service ExecutiveLocation: Chennai (On-Site)Type: Full-timeAbout Origin NutritionOrigin Nutrition is a plant-based protein brand committed to promoting a healthy and sustainable lifestyle. We believe in delivering high-quality, vegan-friendly nutrition supplements to our customers while providing an exceptional service experience. As part...
-
Project Engineering Manager
2 weeks ago
Flower Bazaar, India ANDRITZ Technologies - India Full timeAbout the Role:We are seeking a highly experienced Project Engineering Manager to join our team at ANDRITZ Technologies - India. As a key member of our engineering team, you will be responsible for leading and managing complex projects from initiation to completion.Key Responsibilities:Creating project engineering standards and requirements in collaboration...
-
Customer Support Specialist
4 weeks ago
Flower Bazaar, India Perfint Healthcare Pvt Ltd. Full timeJob Title: Customer Support ExecutivePerfint Healthcare Pvt Ltd. is seeking a highly skilled Customer Support Executive to join our team.Key Responsibilities:Provide exceptional customer support to ensure high uptime and application supportInstall and warranty site prep, training, tools availability, preventive maintenance, and field repairsClose...
-
Assistant planning manager
7 days ago
Flower Bazaar, India Arista Networks Full timeCompany Description Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. Arista is a well-established and profitable company with over $5 billion in revenue. Arista’s award-winning platforms, ranging in Ethernet speeds up to 800 G bits per second, redefine scalability,...