Enterprise Mac Administrator and Support Specialist

3 days ago


Mumbai, Maharashtra, India World Resources Institute Full time

About this role:

As a seasoned IT professional, you will join our team at World Resources Institute as an Enterprise Mac Administrator and Support Specialist. Reporting to the Help Desk Analyst, Operations, your primary focus will be on enterprise-level planning, configuration, and support for Apple computers across our organization.

Key Responsibilities:
  • Ensure a consistent user experience across all macOS devices
  • Leverage Jamf or similar MacBook MDM tool to streamline device management
  • Plan and implement macOS upgrades and rollouts to maintain a secure and efficient computing environment
  • Maintain client hardware standards, including configuration, testing of new technology, and documentation of findings
  • Work as an escalation point between support teams for issues related to macOS
  • Manage and administer client system infrastructure for macOS endpoints
  • Develop configuration policies, test, document, and effectively communicate procedures to ensure seamless operations
  • Stay up-to-date with Apple and Jamf communities to enhance Apple/Mac device management across the enterprise
  • Evaluate and escalate priority support issues to senior staff and/or corporate technology groups
  • Maintain accurate records and forward relevant information prior to escalation
  • Prioritize and schedule work as necessary to meet department service level agreements
Qualifications and Requirements:
  • Bachelor's degree in IT, Computer Science, Engineering, or a relevant field
  • 4-7 years of relevant full-time work experience in Mac OS application support
  • Experience supporting users in remote/help desk environments
  • Proficiency in endpoint/workstation experience – Mac OS required
  • Support experience with MS o365 suite desktop/web apps
  • Full fluency in English is required, with a second language preferred
  • Existing work authorization is required where this position exists
Location and Duration:

Mumbai, India (1 year term hire extendable based on performance and project requirements)

Estimated salary range: ₹1,200,000 - ₹1,800,000 per annum (dependent on qualifications and experience)


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