Retail Artistry Coach

1 week ago


Mumbai, Maharashtra, India MAC Full time

The Retail Artistry Coach plays a vital role in representing MAC Education in store, serving as a role model to the team and elevating their Omni Selling, Service & Artistry skills. With excellent people skills, this individual will build collaborative relationships with the Focus Door team, identifying strengths and areas of opportunity to drive productivity.

This highly skilled professional will utilize their passion for Artistry and Coaching to support the Artist in elevating their MUP skills through Certifications and Services. They will ensure the follow-up of KEY Education initiatives through the Retail Managers, driving Customer Service and reaching sales targets.

As an Education Coach, they will display the highest level of Customer Service, MUP Artistry & Product Knowledge and share this knowledge and experience with the stores they visit, supporting the team in turning browsing customers into converted purchasing customers.

Key Responsibilities:

  • Setting an example of professionalism, customer service, and makeup artistry in base store and Focus doors
  • Supporting and following up on Priority Education Initiatives as directed by Education Lead: Key launch information/inspiration, MMX Module completion, supporting Retail Events and elevating Retail Artistry & Omni Selling Skills
  • Identifying training needs through Retail Managers & supporting the Retail Manager to Coach & give feedback to team
  • Participate and support Retail Events and Retail Artistry Services
  • Consistent communication to Education Lead on identified areas of strength and opportunity

Job Requirements:

  • Minimum Education Level: Minimum High School Graduate (University Graduate Preferred)
  • Minimum years of Experience: 1+ years' experience as a Retail Artist and Skill cert mentor and Product Specialist
  • % Travel Time: 50% of time in base store and 50% of time travelling to Focus doors
  • Required Language Proficiency: Local Language + Fluent English
  • Licenses or Certifications: MAC Certified in Makeup in 30, Lesson in 30, Social media Product shot

Salary Information:

We offer a competitive salary of ₹45,000 per month, commensurate with experience, along with a range of benefits including health insurance, retirement savings plan, and opportunities for career growth and development.


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