Business Development Associate
1 month ago
About Us:
">Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. With over 125,000 people across 30+ countries, our team is driven by an innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
">Role Overview:
">We are inviting applications for the role of Business Development Associate, Customer Service - FLM
">The Team Leader, Operations will be responsible for day-to-day supervision of a group of BPO associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability.
">Key Responsibilities:
">- ">
- Responsible for the day-to-day supervision of a group of BPO associates including work and attendance monitoring in accordance with the organization policy as well as applicable Client & legal requirements">
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly">
- Identify performance related issues, develop action plans for improvement & implement corrective actions as required">
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations">
- Communicate expectations to employees and provide timely updates">
- Provide subject matter expertise in handling escalated customer calls as needed">
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities">
- Stay current on internal work processes, policies and procedures. Attend required manager development trainings">
- Promote the Genpact values through both behavior and attitude, including being an advocate for team members">
Requirements:
">- ">
- Any graduate">
- Strong attention to detail">
- Basic Knowledge of Operating System, mobile technology, Software, Hardware & MS office">
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations">
- Work well under pressure and follow through on items to completion">
- Strong communication skills, both written and verbal">
- Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable">
- Ability to mentor, coach and provide direction to a team of employees">
- OEM experience, Hardware & troubleshooting experience, Semi Tech process experience">
- Previous experience in a customer service role chat/voice">
- Problem solving skills with customer centric approach">
Estimated Salary Range:
">$60,000 - $80,000 per annum
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