Executive Customer Experience Advocate

1 day ago


Nashik, Maharashtra, India beBeeCustomerSupport Full time ₹ 60,00,000 - ₹ 80,00,000

Customer Support Specialist

AiSensy is a WhatsApp-based marketing and engagement platform empowering businesses to grow their revenues via WhatsApp. With 400 crore WhatsApp messages exchanged yearly, we drive significant revenue for top brands using our platform.

  • Work with a dynamic team passionate about customer success.
  • Gain hands-on experience in building and optimizing support systems and processes.
  • Collaborate closely with founders and leaders, sharing insights and receiving direct feedback.
  • Be part of a mission-driven startup shaping the future of WhatsApp-led engagement.

Responsibilities:

  • Manage customer inquiries across phone, email, live chat, and social media.
  • Provide accurate product/service information and handle complaints.
  • Resolve product-related issues promptly to ensure high customer satisfaction.
  • Maintain detailed records of all interactions in CRM/support tools.
  • Develop expertise in our platform to deliver effective solutions.
  • Collaborate with the support team to achieve KPIs/SLAs.
  • Analyze customer feedback and improve user experience.
  • Contribute to the creation and refinement of support processes and workflows.

Requirements:

  • 2-6 years of experience in customer support or a related role.
  • Strong communication skills with a customer-first mindset.
  • Proficiency in support platforms and CRM tools.
  • Empathetic, solution-oriented, and passionate about delivering excellent customer experiences.
  • Comfortable working in international shift timings.


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