Customer Service Advocate

1 day ago

Nashik, Maharashtra, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000

Job Title:

Customer Service Advocate

About the Role:

We are seeking a highly skilled Customer Service Advocate to join our team. In this role, you will be responsible for providing exceptional customer service and support via multiple channels.

Key Responsibilities:

  • Manage customer inquiries and respond in a timely and professional manner.
  • Work collaboratively with internal teams to resolve customer issues efficiently.
  • Develop and maintain customer service policies and standards that align with business objectives.
  • Coordinate with quality assurance teams to ensure compliance with service protocols.
  • Conduct research to provide accurate answers to customers' queries.
  • Maintain accurate records and documentation in accordance with company policies.

Requirements:

  • Graduate degree with regulatory knowledge preferred.
  • 2-3 years of experience in sales/marketing or healthcare/medical devices industry an asset.
  • Proficiency in MS Office (Excel), SAP, and Outlook required.
  • Strong analytical and problem-solving skills essential.
  • Effective communication and interpersonal skills necessary.
  • Team player with a solution-oriented approach and attitude.

Why Join Us?

In this role, you will have the opportunity to work in a dynamic environment and contribute to delivering exceptional customer experiences. You will also receive training and development opportunities to enhance your skills and career progression.

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