Customer Service Advocate

4 days ago

Nashik, Maharashtra, India beBeeCustomerSupport Full time ₹ 40,00,000 - ₹ 70,00,000

We are seeking an exceptional individual to fill a key role in our customer support team. The successful candidate will be responsible for ensuring that our customers receive the highest level of service and experience.

Job Description

The Customer Support Executive will serve as the primary point of contact for our customers, handling queries across phone, email, social media, and WhatsApp. They will also be responsible for managing returns and exchanges with empathy and efficiency, while maintaining accurate records of interactions and following up with customers until resolution.

The ideal candidate will have 1-2 years of experience in customer support, preferably in a D2C or e-commerce setting. They should possess excellent communication skills in English and Hindi, both written and verbal, and be able to handle tough situations calmly. Additionally, they must be proactive in spotting patterns in customer queries and suggesting improvements.

Required Skills and Qualifications
  • Bachelor's degree in any field
  • Excellent communication and problem-solving skills
  • Ability to work on-site, 6 days a week
Benefits

We offer a dynamic and fast-paced work environment, where you will have the opportunity to grow with our company as we scale nationwide and globally. You will be exposed to both customer success and brand strategy, and will have the chance to make a real impact on our business.

Why Choose Us?
  • We are a high-growth D2C brand disrupting the jewelry space
  • We value ownership, creativity, and learning

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