IT Service Delivery Manager

2 days ago

Bareilly, Uttar Pradesh, India beBeeServiceDelivery Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

IT Service Delivery Manager Wanted

  • Lead and oversee IT service operations to ensure timely and effective incident resolution.
  • Implement and maintain ITIL processes including Incident Management, Problem Management, Change Management, Configuration Management, and Service Level Management.
  • Align operational activities with defined IT service management frameworks and organizational policies.
  • Monitor and report on service performance and compliance against SLAs, driving continuous service improvement.
  • Collaborate with cross-functional teams to coordinate incident resolution and manage escalation processes.
  • Conduct root cause analysis and develop preventive measures to minimize recurring issues.
  • Develop and maintain documentation, operational procedures, and workflows in accordance with ITIL standards.
  • Ensure the reliability and stability of IT services through capacity planning and availability management.
  • Support IT audits and compliance requirements related to IT service management.
  • Provide training, coaching, and mentorship to support team members.
  • Act as a liaison between technical teams and business stakeholders to ensure clear communication and understanding of operational issues and solutions.

Key Responsibilities:

  • Manage and lead the IT operations support team to deliver timely and effective resolution of incidents and service requests.
  • Implement and maintain ITIL processes such as Incident Management, Problem Management, Change Management, Configuration Management, and Service Level Management.
  • Ensure operational activities align with defined IT service management (ITSM) frameworks and organizational policies.
  • Monitor and report on service performance and compliance against SLAs, driving continuous service improvement.
  • Collaborate with cross-functional teams to coordinate incident resolution and manage escalation processes.
  • Conduct root cause analysis and develop preventive measures to minimize recurring issues.
  • Develop and maintain documentation, operational procedures, and workflows in accordance with ITIL standards.
  • Lead capacity planning, availability management, and ensure the reliability and stability of IT services.
  • Support IT audits and compliance requirements related to IT service management.
  • Provide training, coaching, and mentorship to support team members.
  • Act as a liaison between technical teams and business stakeholders to ensure clear communication and understanding of operational issues and solutions.

Requirements:

  • ITIL certification
  • Proven experience in IT service delivery management
  • Excellent leadership and communication skills
  • Ability to analyze complex problems and develop effective solutions

Bonus Points:

  • Knowledge of IT service management frameworks and standards
  • Experience with IT service management tools and technologies
  • Ability to work effectively in a fast-paced environment

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

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