Digital Customer Success Team Lead

5 days ago

Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 1,80,00,000 - ₹ 2,30,00,000
Job Description

This is an ideal opportunity for someone with experience in Customer Success, Program Management or Community Management who is ready to take on leadership responsibilities while staying close to the work.

The role will blend people leadership and hands-on involvement in the design, implementation and iteration of digital customer success programs.

  • Mentor, guide and support Digital Project Managers and Community Manager to help them achieve program and performance goals.
  • Serve as daily team lead for India-based DCS staff ensuring alignment, productivity and collaboration.
  • Translate strategic vision and direction from Digital CS Manager into actionable workstreams.
  • Establish and track project timelines, milestones and deliverables across the team.
  • Oversee execution teams, assign responsibilities and ensure timely task completion.
  • Lead regular team syncs, report on progress and escalate issues or blockers.
  • Stay hands-on with program strategy and execution including Gainsight JO setup, in-app PX programming and other digital CS workflows.
  • Review, test and refine the team's work for quality and alignment.
  • Collaborate with cross-functional partners to support timely execution and effective scaling.
  • Serve as primary contact between India-based DCS team and US management team, aligning on goals and timelines.
  • Own reporting on deliverables and program outcomes to ensure visibility into team activity, engagement impact and digital CS effectiveness.
Requirements

A successful candidate will have:

  • 8+ years progressive experience in program/project management, process improvement or a related field (Customer Success or Operations roles within a SaaS environment).
  • Previous experience as senior individual contributor with exposure to people mentorship or team coordination.
  • Demonstrated experience designing and launching scalable digital programs to support SMB & Mid-Market CSM teams with high-volume of customer accounts.
  • Experience working across time zones in a remote or hybrid team model.
  • Experience operating in agile environments or managing work in sprints.
  • Experience visually and verbally demonstrating performance metrics, complex ideas, workflows and reporting.

  • Digital Customer Success Team Lead

    3 days ago

    Bengaluru, Karnataka, India beBeeProgram Full time ₹ 24,00,000 - ₹ 30,00,000

    Senior Program ManagerIn this critical role, you will oversee the daily operations and execution of digital customer success programs. As a senior program manager, you will lead cross-functional teams to drive business growth and deliver exceptional customer experiences.Key responsibilities include:Mentor and support team members to achieve program goals and...

  • Director Customer Success

    7 days ago

    Bengaluru, Karnataka, India Digital Harbor Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Location: BangaloreJob Description:The role demands that that the candidate be able to deliver multiple customer engagements with excellent execution skills and quality. The candidate will be required to lead multiple teams in delivery and sustenance engineering. While the platform and the product teams focus on building the next generation of products...

  • Technical Customer Success Executive

    14 hours ago

    Bengaluru, Karnataka, India Findy Team+ Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionFindy, a global company headquartered in Tokyo, Japan, empowers software engineers to reach their highest potential. We provide career matching services for the tech industry and offer Japan's leading DevOps intelligence platform, Findy Team+. Using advanced visualizations and analytics that cover DORA, SPACE, and more, Findy Team+ enables...

  • US Customer Success Team Lead

    2 weeks ago

    Bengaluru, Karnataka, India beBeeLeadership Full time US$ 1,25,000 - US$ 1,75,000

    Seeking a visionary leader to drive customer success in the US market. As a Team Lead, you will oversee a team of Customer Success Managers responsible for fostering growth and development of marketplace Sellers on Amazon.The ideal candidate possesses excellent coaching and mentoring skills, with a proven track record of developing high-performing...

  • Design Team Lead

    2 weeks ago

    Bengaluru, Karnataka, India Team Pumpkin Full time

    Position Overview: We are looking for a talented and experienced Design Lead to join our creative team. As a Design Lead, you will be responsible for overseeing the design direction of multiple projects within the agency, ensuring creative excellence, strategic alignment, and a high level of visual execution. You will work closely with the creative,...

  • Customer Success Lead

    5 days ago

    Bengaluru, Karnataka, India Netcore Cloud Full time

    Customer Success - Team LeadDo you love to own customer's KPIs?Are you an evangelist who would like to help the marquee International enterprise brands?Then this is the role for youRole & Responsibilities· Develop an intimate understanding of your customers' businessesLead a Team of 2-3 CSMs· Develop a network of champions within each account through...

  • Design Team Lead

    1 week ago

    Bengaluru, Karnataka, India Team Pumpkin Full time

    Position Overview: We are looking for a talented and experienced Design Lead to join our creative team. As a Design Lead, you will be responsible for overseeing the design direction of multiple projects within the agency, ensuring creative excellence, strategic alignment, and a high level of visual execution. You will work closely with the creative,...

  • Team Lead

    7 days ago

    Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 1,04,000 - ₹ 1,30,878

    Key Team Lead Responsibilities:The Team Lead will ensure the timely and accurate management of customer-specific compliance portal platforms. They will also be responsible for monitoring and managing customer-specific SLA/KPI's with the aid of visual management and periodic or ad hoc reports.The Team Lead will proactively manage first-level escalations from...

  • Customer Success Lead

    4 weeks ago

    Bengaluru, Karnataka, India AppsFlyer Full time

    Job DescriptionAbout AppsFlyerAppsFlyer helps businesses grow smarter through data. As a global leader in mobile measurement and marketing analytics, we work with the worlds top brands to drive impact. Across 25+ offices, were united by one goal: helping our customers succeed.About The RoleWere hiring a Customer Success Group Lead to head our India Customer...

  • Customer Success Lead

    7 days ago

    Bengaluru, Karnataka, India AppsFlyer Full time US$ 1,50,000 - US$ 2,00,000 per year

    About AppsFlyerAppsFlyer helps businesses grow smarter through data. As a global leader in mobile measurement and marketing analytics, we work with the world's top brands to drive impact. Across 25+ offices, we're united by one goal: helping our customers succeed.About The RoleWe're hiring a Customer Success Group Lead to head our India Customer Success...