Technical Customer Success Executive

1 day ago

Bengaluru, Karnataka, India Findy Team+ Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Company Description

Findy, a global company headquartered in Tokyo, Japan, empowers software engineers to reach their highest potential. We provide career matching services for the tech industry and offer Japan's leading DevOps intelligence platform, Findy Team+. Using advanced visualizations and analytics that cover DORA, SPACE, and more, Findy Team+ enables software development teams to drive continuous improvement and achieve DevOps excellence. By connecting developer tools such as GitHub, GitLab, and Jira, teams can swiftly obtain insights to expedite and refine code shipping.

Role Description

This is a full-time on-site role for a Technical Customer Success Executive located in Karnataka, India. The Technical Customer Success Executive will ensure customer satisfaction and retention by providing exceptional customer support and account management. They will analyze customer data to optimize client experiences and address any issues, onboarding clients, guiding them through the use of Findy Team+, and helping them achieve their goals using our platform.

Qualifications

  • Customer Satisfaction and Customer Retention skills
  • Strong Analytical Skills for data-driven decision-making
  • Excellent Customer Support and Account Management skills
  • Proficiency in using developer tools like GitHub, GitLab, and Jira
  • Excellent written and verbal communication skills
  • Ability to work independently and collaboratively
  • Experience with DevOps and engineering workflows is a plus
  • Bachelor's degree in Computer Science, Engineering, Business, or related field

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