Team Lead

7 days ago

Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 1,04,000 - ₹ 1,30,878
Key Team Lead Responsibilities:

The Team Lead will ensure the timely and accurate management of customer-specific compliance portal platforms. They will also be responsible for monitoring and managing customer-specific SLA/KPI's with the aid of visual management and periodic or ad hoc reports.

The Team Lead will proactively manage first-level escalations from the business and continuously identify opportunities for improvement in key processes within the team.

Additionally, they will ensure the daily processing and review of disputes to ensure timely resolution to aid cash flow and complete RRCA as necessary to avoid repeat occurrences.

They will also be responsible for induction, training, monitoring, and development of new joiners, as well as training and development of existing team members.

Furthermore, the Team Lead will regularly conduct 1:1 meetings and performance connection meetings with team members to review performance against key metrics, training needs, performance improvement plans where required, employee well-being, and career development.

Job Requirements:

To succeed in this role, you will need to possess strong leadership skills, excellent communication skills, and the ability to work effectively under pressure.

You should have a proven track record of successfully managing teams and driving business growth through process improvements.

Achieving these goals will require effective project planning, risk management, and problem-solving skills.

Benefits:

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

Other Information:

As a member of our team, you will be working in a fast-paced and dynamic environment that requires adaptability and flexibility.

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