Team Lead

17 hours ago

Bengaluru, Karnataka, India Trigent Software - Professional Services Full time

Job description

Role: Team Lead – International Voice Operations

Location: Bangalore

Shift: Rotational (including night shifts)

Experience: 5+ years in a contact center environment, with at least 1–2 years in a team lead/supervisory role

What You'll Do:

  • Lead and motivate a team of customer service representatives.
  • Monitor performance metrics and ensure KPIs are met.
  • Conduct regular call quality checks and provide coaching.
  • Manage day-to-day operations and handle escalations.
  • Prepare performance reports and drive process improvements.
  • Collaborate with training teams to upskill your team members.

What We're Looking For:

  • Graduate with 5+ years of BPO/contact center experience .
  • Proven experience as a Team Lead in international voice processes .
  • Strong people management, communication, and problem-solving skills.
  • Ability to thrive in a fast-paced, high-performance environment .
  • Flexibility to work in rotational shifts .

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