Team Lead

7 hours ago

Bengaluru, Karnataka, India Trigent Software - Professional Services Full time
Job description Role: Team Lead – International Voice Operations Location: Bangalore Shift: Rotational (including night shifts)Experience: 5+ years in a contact center environment, with at least 1–2 years in a team lead/supervisory role What You'll Do: Lead and motivate a team of customer service representatives.

Monitor performance metrics and ensure KPIs are met.

Conduct regular call quality checks and provide coaching.

Manage day-to-day operations and handle escalations.

Prepare performance reports and drive process improvements.

Collaborate with training teams to upskill your team members.

What We're Looking For: Graduate with 5+ years of BPO/contact center experience.

Proven experience as a Team Lead in international voice processes.

Strong people management, communication, and problem-solving skills.

Ability to thrive in a fast-paced, high-performance environment.

Flexibility to work in rotational shifts.

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