Customer Relationship Manager

3 days ago


Madurai, Tamil Nadu, India beBeeCustomerSuccess Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Delivering Exceptional Customer Success

BiteSpeed is a SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands. We have 3000+ e-commerce brands globally across 50+ countries.

This role involves owning customer relationships, making them successful and fans of the company while also listening to customer feedback to form a pipeline of customer insights for the product team.

  • Owning customer onboarding & giving customers a delightful onboarding experience.
  • Tracking product adoption for our customers, ensuring they are getting maximum value leading to upsells and expansion revenue.
  • Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from the product.

What makes you a good fit:

  • You care about delivering a service experience that parallels a Michelin star Italian restaurant.
  • You genuinely like helping people and making them successful.
  • You have a genuine interest in conversations with people from different backgrounds to learn about their lives.
Our Way Of Life

We believe that work should be personal and meaningful. This drives us to create a workplace that prioritizes purpose and community.

Our Purpose

Our purpose is built around three core areas:-

  • Personal Growth
  • Collaborative Success
  • Teamwork
Our Values

Our values define how we approach our work and each other. They are the foundation of our culture and guide our decisions.

We have 5 core values:-

  • Exceed Expectations
  • Results-Driven
  • Authentic Communication
  • Continuous Improvement
  • Professionalism


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