Strategic Customer Relationship Manager

1 day ago


Madurai, Tamil Nadu, India beBeeMarketing Full time ₹ 15,00,000 - ₹ 20,00,000
Customer Experience Manager

This is a full-time, on-site role for a Customer Relationship Management (CRM) Manager located in Gurugram.

The CRM Manager will be responsible for developing and implementing customer relationship strategies to foster customer loyalty and retention. This involves analysing customer data, managing CRM software, coordinating with sales and marketing teams, and ensuring excellent customer service.

The ideal candidate will possess strong analytical skills, excellent communication skills, experience in sales and market segmentation, and the ability to work in a fast-paced environment. Familiarity with CRM platforms such as WebEngage or MoEngage is also beneficial.

  • Key Responsibilities:
  • Analyse customer data to identify trends and insights
  • Manage CRM software to streamline customer interactions
  • Coordinate with sales and marketing teams to drive customer engagement
  • Ensure excellent customer service through prompt issue resolution

Qualifications:

  • Bachelor's degree in Business Administration, Marketing, or related field
  • Strong analytical skills for data analysis and insights
  • Excellent communication skills for effective customer interaction and team collaboration
  • Experience in sales and market segmentation
  • Familiarity with CRM software and tools

What We Offer:

  • Opportunity to work with a dynamic team
  • Professional growth and development opportunities
  • A competitive compensation package


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