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Customer Relationship Manager

3 weeks ago

Madurai, Tamil Nadu, India beBeeRelationship Full time ₹ 6,00,000 - ₹ 12,00,000
Client Liaison Specialist

Job Summary:

As a Client Liaison Specialist, you will serve as the primary point of contact for clients, handling their queries and providing accurate resolutions in a timely manner. You will build and maintain strong relationships with clients, ensuring high satisfaction levels through exceptional communication and customer service skills.

Key Responsibilities:

  • Act as the primary point of contact for clients, handling queries and providing accurate resolutions.
  • Build and maintain strong relationships with clients, ensuring high satisfaction levels.
  • Assist clients in the home-buying process, guiding them through documentation and post-sales support.
  • Collaborate with sales, CRM, and legal teams to streamline client communication.
  • Track client interactions using CRM software and maintain detailed records.
  • Address and resolve client complaints efficiently while ensuring a positive client experience.
  • Analyze client feedback and provide insights for service improvement.
Requirements:Qualifications & Skills
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • 2+ years of experience in client relationship management, preferably in real estate or housing projects.
  • Strong interpersonal and negotiation skills to build and maintain client relationships.
  • Excellent verbal and written communication skills in English.
  • Proficiency in CRM software and Microsoft Office tools.
  • Analytical mindset with the ability to interpret client data and market trends.
Benefits:
  • Opportunity to work in a dynamic team environment.
  • Career growth prospects in the real estate sector.
  • Positive and professional work environment.

Work Environment:

  • Monday to Saturday
  • 9:30 AM to 6:30 PM