Senior Cloud Contact Center Development Specialist

13 hours ago

Kozhikode, Kerala, India beBeeCloud Full time ₹ 24,00,000 - ₹ 48,00,000

Senior Cloud Contact Center Developer Opportunity

">

Our organization seeks a seasoned Senior Cloud Contact Center Developer to design, build, and manage cloud-based contact center solutions for a three-month contract role.

The ideal candidate will be responsible for creating scalable, automated, and customer-centric systems that enhance the overall contact center experience. This position demands a strong grasp of cloud infrastructure, contact flow design, and integration capabilities to deliver seamless and intelligent customer interactions.

Key Responsibilities & Deliverables:

  • AWS Service Integration: Develop and maintain Lambda functions, Lex bots, and API integrations to support dynamic and personalized customer interactions.
  • Automation & Optimization: Build API-driven automation workflows to streamline operations and improve agent efficiency.
  • IVR/CTI Customization: Customize IVR systems and CTI integrations to support advanced call handling and reporting features.
  • System Administration: Manage and monitor AWS resources, including DynamoDB, S3, and Lambda, to ensure high availability and performance.
  • Cross-Functional Collaboration & Documentation: Work closely with cross-functional teams (DevOps, Support, Product) and maintain clear documentation of system architecture and workflows.

Essential Skills & Competencies:

  • CLOUD ADMINISTRATION SKILLS: Skilled in designing and developing cloud-based contact center solutions using Amazon Connect.
  • TECHNICAL PROFICIENCY: Proficient in configuring contact flows, Lambda integrations, and API-driven automation.
  • HANDS-ON EXPERIENCE: Extensive experience with AWS services (Lambda, Lex, DynamoDB, S3) and IVR/CTI customization to deliver scalable customer experience solutions.

  • Contact Center Solutions Architect

    6 days ago

    Kozhikode, Kerala, India beBeeCiscoEngineer Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job DescriptionAbout this role: We are seeking a skilled professional to design, implement, and maintain complex contact center solutions using Cisco Unified Contact Center Enterprise (UCCE) and Cisco Voice Portal (CVP).This position requires strong technical leadership skills, including the ability to identify and implement technical solutions, foster...

  • Cloud Telephony Specialist

    1 week ago

    Kozhikode, Kerala, India beBeeContactCenter Full time ₹ 8,00,000 - ₹ 18,00,000

    Cloud Telephony Specialist – Contact Center OptimizationWe are seeking a highly skilled Cloud Telephony Specialist to optimize our contact center operations. The ideal candidate will have expertise in monitoring and ensuring operational efficiency of dialer campaign operations, achieving daily contact objectives for all clients through the utilization of...

  • Telecommunications and Contact Center Manager

    6 days ago

    Kozhikode, Kerala, India beBeeContactCenterManager Full time ₹ 1,80,00,000 - ₹ 2,00,00,000

    Job Description:The ideal candidate will have a strong background in telecommunications and contact center management. They will be responsible for developing and executing strategies that align with organizational goals, establishing implementation plans, and ensuring the quality of delivery and uptime of IT infrastructure.They will also negotiate with...

  • Contact Center Solutions Architect

    2 weeks ago

    Kozhikode, Kerala, India beBeeAmazon Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    ">Job DescriptionWe are seeking an experienced Architect to design and implement scalable contact center solutions using Amazon Connect.">",

  • Cloud Infrastructure Specialist

    6 days ago

    Kozhikode, Kerala, India beBeeContact Full time ₹ 15,00,000 - ₹ 2,02,25,000

    Job Title: Cloud Contact Center EngineerPosition Overview:This role is responsible for designing, implementing, and maintaining a cloud contact center platform.This involves working with stakeholders to ensure the infrastructure delivers on business outcomes.Key responsibilities include establishing standards and blueprints for contact center infrastructure,...

  • Contact Centre Expert

    2 weeks ago

    Kozhikode, Kerala, India beBeeCiscoEngineer Full time ₹ 2,00,00,000 - ₹ 2,30,00,000

    About People Prime Worldwide: We provide digital engineering and technology services to Forbes Global 2000 companies worldwide.We combine logic, creativity, and curiosity to build, solve, and create. Every day, we help clients engage with new technology paradigms, creatively building solutions that solve their most pressing business challenges and move them...

  • Cloud-Based Customer Experience Specialist

    1 week ago

    Kozhikode, Kerala, India beBeeCustomer Full time ₹ 20,00,000 - ₹ 25,00,000

    Cloud-Based Customer Experience SpecialistWe're seeking a seasoned cloud expert to help us design, develop, and implement cutting-edge customer experience solutions using Amazon Connect.About the RoleThis 3-month contract position involves working on high-profile projects that transform customer interactions in the cloud. As part of our team, you'll be...

  • Policy Center Developer Position

    5 days ago

    Kozhikode, Kerala, India beBeeGuidewire Full time ₹ 15,00,000 - ₹ 19,00,000

    Job SummaryWe are seeking a skilled developer to join our team and work on the Guidewire Policy Center.This role requires a strong understanding of configuration and integration principles in Guidewire Policy Center.The ideal candidate will have hands-on experience working on integration frameworks, knowledge of common design patterns used by Policy Center,...

  • Senior Cloud Data Engineering Specialist

    5 days ago

    Kozhikode, Kerala, India beBeeCloudDataEngineering Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Title: Senior Cloud Data Engineering Specialist A senior cloud data engineering specialist is required to lead the design, development, and maintenance of large-scale data systems on Amazon Web Services (AWS). Job DescriptionThis role involves leading a team of data engineers to develop and implement data solutions that meet business requirements. The...

  • Senior Cloud Infrastructure Specialist

    4 days ago

    Kozhikode, Kerala, India beBeeCloud Full time ₹ 1,29,50,000 - ₹ 2,02,45,000

    Unlock the Power of AI: Transform Your Career as a Cloud Infrastructure ExpertA career-defining opportunity awaits you as a Senior Cloud Infrastructure Specialist. In this role, you will be working with innovative AI augmentation tools that enhance the capabilities of elite professionals. As part of our team at Ai-guru, you will be responsible for designing,...