Telecommunications and Contact Center Manager

2 days ago


Kozhikode, Kerala, India beBeeContactCenterManager Full time ₹ 1,80,00,000 - ₹ 2,00,00,000
Job Description:

The ideal candidate will have a strong background in telecommunications and contact center management. They will be responsible for developing and executing strategies that align with organizational goals, establishing implementation plans, and ensuring the quality of delivery and uptime of IT infrastructure.

They will also negotiate with vendors and contractors to secure and manage infrastructure-related products and services, develop disaster recovery plans, and conduct testing to detect faults.

In addition, they will engage with clients to understand their business objectives and translate them into technical requirements, design and engineer global contact center technology built on heterogeneous platforms, and lead the response to telephony-related incidents.

Key Responsibilities:
  1. Develop and execute strategies that align with organizational goals
  2. Establish implementation strategy and metrics-driven processes
  3. Negotiate with vendors and contractors
  4. Develop disaster recovery plans
  5. Engage with clients
  6. Design and engineer global contact center technology
  7. Lead the response to telephony-related incidents


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