Service Contracts Administrator

1 day ago

Bengaluru, Karnataka, India beBeeContract Full time ₹ 15,00,000 - ₹ 20,00,000

Job Title:

Service Contracts Administrator

 

We are seeking a highly organized and proactive Service Contracts Administrator to manage activities related to service contracts, including maintenance (cash and charge), equipment database handling, and invoicing processes.

This role ensures compliance with industry guidelines and maintains all necessary documentation.

You will serve as the single point of contact for customers regarding service agreements and maintenance billing, working closely with sales and service teams.

Key Responsibilities:

  • Manage order processing and billing activities for service contracts.
  • Supervise and manage daily tasks of the customer-facing team.
  • Review legal agreements for completeness of terms and conditions related to maintenance billing.
  • Maintain and update equipment databases, including movements, additions, and cancellations.
  • Manage invoicing processes, ensuring alignment with customer preferences and revenue recognition criteria.
  • Ensure compliance with industry policies and procedures.
  • Perform monthly reconciliation and reporting of revenue data, including corrections and clarifications.
  • Handle archiving and record retention in accordance with company policies.
  • Provide support for internal and external audits as required.

Requirements:

  • Bachelor's degree in finance, accounting, business administration, or a related field.

Essential Skills:

  • Strong problem-solving and customer service skills.
  • Excellent communication skills across various levels of the organization.
  • High sense of urgency and accountability.
  • Ability to work collaboratively with cross-functional teams.
  • Passion for delivering exceptional service and resolving issues effectively.

Language Requirements:

  • Proficiency in English is mandatory.
  • JLPT certification (N1 to N5) is required.

Preferred Qualifications:

  • Experience working with outsourced operations.
  • Exposure to global or multi-country environments.
  • Strong analytical and reporting skills.

 

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