Service Contract Manager

2 weeks ago

Bengaluru, Karnataka, India beBeeContractManager Full time ₹ 6,00,000 - ₹ 10,00,000
Service Contract Manager Job Description

We are seeking a detail-oriented and proactive specialist to manage activities related to service contracts, including maintenance, equipment database handling, and invoicing processes. This role ensures compliance with guidelines and maintains all necessary documentation. The specialist will serve as the single point of contact for customers regarding service agreements and maintenance billing.

Main Responsibilities:
  • Coordinate order processing and billing activities for Service Contracts.
  • Supervise and manage daily tasks of the Customer Advocate Team.
  • Review legal agreements for completeness of terms and conditions related to maintenance billing.
  • Maintain and update equipment databases, including movements, additions, and cancellations.
  • Manage invoicing processes, ensuring alignment with customer preferences and revenue recognition criteria.
  • Ensure compliance with policies and procedures.
  • Perform monthly reconciliation and reporting of revenue data, including corrections and clarifications.
  • Handle archiving and record retention in accordance with company policies.
  • Provide support for internal and external audits as required.
Required Skills and Qualifications:

A bachelor's degree in finance, accounting, business administration, or a related field is required. The ideal candidate will possess strong problem-solving and customer service skills, excellent communication skills across various levels of the organization, a high sense of urgency and accountability, and ability to work collaboratively with cross-functional teams. Proficiency in English is mandatory, and Japanese proficiency is also required. JLPT certification (N1 to N5) is preferred.

Key Requirements:
  • Proficiency in English and Japanese is mandatory.
  • JLPT certification (N1 to N5) is preferred.

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